Refund policy

30 days return policy If you're looking to return your order. If you are not satisfied with an item you purchased, you can return your unused item(s) for a full refund within 30 days from the date the products were received. However, customers will be responsible for the cost of the return shipping and up to 25% restocking fee. The items have to be unused and in original condition.  Please email us at

Please allow two weeks for your return to be processed once shipped. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction. We apologize, however, the original and return shipping fees are not refundable. 

Damaged item(s) / Wrong item(s) return policy If you have received damaged items or wrong items, you can make a return request through the Bentoncosmetics-USA customer service team along with an attachment of a picture for proof.