I really love the product. It’s extremely gentle and feels great on the skin. I think my skin is clearer since using it. However, the packaging is just awful. I read some reviews complaining about the pump and I just shrugged it off. But the pump is not really useful for anything other than applying to a cotton round. If you like to put toner straight on your face like I do, it splashes everywhere and it’s annoying to remove. I know with the global supply chain as it is, switching packaging isn’t easy. But I hope that Benton will change the pump as soon as possible.